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We are Cleaning Experts

3/18/2020 (Permalink)

virus and blood cells on microscopic level Boston! We are always here when you need us 24/7

SERVPRO is here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Mattapan/Hyde Park, 857-399-9797

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Your One Stop Shop

3/2/2020 (Permalink)

collage of men painting walls, removing hardwood flooring and cleaning a customer's home We remediate and reconstruct so you do not have to worry about hiring multiple contractors for one project.

Here at SERVPRO of Mattapan & Hyde Park our technicians are not only IICRC certified but they are also very knowledgeable in construction work. Most of our technicians have more than 20 years of construction experience. If your home or business experiences a major loss you can count on our team to not only clean and remediate but you can also count on us if you need your home to be put back to the way it was before the damage (reconstruction). This will ultimately allow you to keep your costs down since you are only working with one contractor. 

We pride ourselves in being able to meet all of our customers’ needs. We understand that at a time of loss the last thing you want to worry about is vetting another reliable contractor to help get your property back. You can be rest assured that with SERVPRO of Mattapan & Hyde Park you will receive quality work every time.

We always seek customer satisfaction prior to installation, midway, then at completion. All completed work is reviewed by one of the assigned project managers to further ensure quality. Our office will also place a courtesy call to ensure you were satisfied with the quality of work received from us. Customer service is very important to us, in the rare occasion you are dissatisfied with a job we did do not hesitate to give us a call and we can fix it.

We do every job to the highest standard so you are comfortable referring us to your family members or closest friends.

If you have a job you need our assistance call us today 857-399-9797

Your Business is Flooded. Now what?

3/2/2020 (Permalink)

green air mover and dehumidifers placed in restaurant We are available 24/7 to help business and residents at time of loss!

If your business has been affected by flood the most important thing you can do is act quickly to reduce the level of damage and try to contain recovery costs. If no one is injured the first thing you want to do is call your insurance company.  Then do the following:

Be Safe

Make sure your building is safe before you enter. Do a quick assessment of the exterior of the building to see if there are any structural damages. You should also check for possible electrical hazards. The safest thing you can do is to turn off the power if possible. Since there is the potential for electrocution if electricity is still running make sure you are wearing protective gear as you walk through the property.

Be Quick

Time is of the essence when dealing with standing water. It takes less than 48hours for mold to grow and spread. For this reason you want to quickly remove the excess water. Open windows and use air movers to help with drying. You then want to ensure there are no pockets of concealed water – either under carpet or on water absorbing material (ie. concrete).  If flood is laden with bacteria or chemicals do not try to clean on your own get a professional like SERVPRO Mattapan & Hyde Park involved.

If you have suffered a flood or other water disaster at your home or business, call SERVPRO of Mattapan & Hyde Park 857-399-9797

Be Thorough

Make sure you document everything! Take a picture of the damaged condition and anything you are throwing out. This will be important for the recovery process with your insurance company.

If all of this seems like a lot of work that you are not ready or do not have the time to take on do not worry! SERVPRO of Mattapan & Hyde Park can ease the stress and complete the entire process for you. All we need is your insurance carrier name and your claim number and we will take care of the rest. We are here for you during this time of need and our trained technicians will make the damage look “Like it never even happened.”

Be Prepared for Natural Disasters

3/2/2020 (Permalink)

Unsettled waves due to Hurricane Katrina in Boston, MA Inclimate weather is very common in Boston, MA year round.

When natural disasters occur most times we have little time to prepare. A common natural disaster that not only affects coastal property is a flood. Flooding is a temporary overflow of water onto land that is normally dry. Floods are the most common natural disaster in the United States.

A flood can be a result from rain, snow, coastal storms, storm surges, and overflows of dams and other water systems. They can develop slowly or quickly – Flash floods can come with no warning. When there is a flash flood there is typically no warning or very little time between when the warning is given and the onset of the flood. Floods have been known to cause electrical outages, disrupt transportation, damage buildings, and create landslides.

It is very important if you have been warned of a potential flood that you do not walk, swim, or drive through flood waters. It is very easy to drown during a flood - Just six inches of moving water can knock you down, and one foot of moving water can sweep your vehicle away. Be safe by evacuating if you are told to do so or moving to higher ground and/or level where possible. It is also recommended that you stay off of bridges over fast-moving water.

The best thing you can do is prepare yourself well in advance. Gather and store supplies in a safe place in case you have to leave immediately, or if services are cut off. Keep in mind each family members specific needs, including medication. Don’t forget the needs of pets either. Keep extra batteries and charging devices for phones and other critical equipment so they are functioning during the time of need.

Once the warning is over and the storm has passed assess any damages to your home or business. Your top priority is still safety! Call your insurance provider if there were any damages – for a flood it would typically be FEMA on a specialized flood policy. Call SERVPRO of Mattapan & Hyde Park for the remediation and reconstruction of your property – (857) 399-9797.

Insurance Claims Process

3/2/2020 (Permalink)

writing of why SERVPRO against black background We make the process easier for you

If you have suffered a disaster at your home or business the last thing you want is more things to worry about. For this reason our team ensures they make the claim process as stress free as possible. SERVPRO of Mattapan & Hyde Park will help the damage look “Like it never even happened.” That way you and your family or business can get back to what is important.

Our goal is to make the insurance process as smooth as possible. Therefore, we will:

  • create thorough visual and written documentation of the damage to your home or business
  • document the condition of each item we remove for cleaning or storage
  • work directly with your insurer, communicating with you at all times
  • handle the paperwork to make sure the processing and payment of your claim is as fast as it can be

We are so proud that so many insurance companies recommend SERVPRO to their clients because working with us makes their jobs easier.

Our Team is here for you if you experience a disaster. Our technicians have specialized training and years of experience in water, fire, mold and bio-hazard clean up and restoration services. Call SERVPRO of Mattapan & Hyde Park 857-399-9797 we are available 24/7.

Common Water Damage Causes

1/27/2020 (Permalink)

water flood caused by plumbing issues. multiple images showing at least Flood from plumbing issues in a commercial building in Boston, MA.

Appliances

Household appliances such as a dishwasher, washing machine and refrigerators can malfunction and cause water damage. Review the factory recommended replacement time to avoid damages due to wear and tear. The older the appliance is the more susceptible the pipes and hose are to deterioration. Many of these appliances come with a limited warranty if the appliance is faulty before the warranty is up. Keep a log and include each appliances recommended life cycle so you know when it is time to replace or schedule a maintenance check up for the appliance.

Leaking Pipes

Drains, toilets, and sinks can get backed up and blocked. This blockage creates pressure in the pipe which ultimately leads to the pipe bursting or leaking. If you have a garbage disposal it is wise to have someone look at it if it is not working properly as they are common causes of water damage as well. Set a reminder for you to check all pipes in the home and try your best to replace old rusty pipes because they are more prone to leaking. It’s harder to detect if there is a pipe leak if the pipes are covered by a wall or other items. In this case the only way to know is once there is build up and the surface shows the water markings.

HVAC

Heating, Ventilating, and air conditioning unit are also a common cause of water damage. When not maintained properly they can cause water build up. When the moister settles and cools it can interact with mold spores in any of the HVAC units and cause mold to grow.

What should you do after water leak?

The first thing you should do is see if it is possible to find the source of the water damage. That way you can either turn off the water or try to minimize the damage. Second, you will want to contact a water damage remediation company like us. You do not want to delay the steps above because the longer water sits the higher the changes of mold developing. If water has been sitting for more that 48hrs chances are mold is growing. By contacting a professional like SERVPRO of Mattapan and Hyde Park you will ensure that the water is extracted, your property is dried, and mold is prevented. Lastly, contact your insurance company to see if you have coverage for the damaged property.

Call us today for more information: 857-399-9797

Don't Ignore Your Crawl Space

1/27/2020 (Permalink)

crwal space flooded with 2 feet of water after heavy rain Crawl space in Boston home flooded after heavy rain

A crawl space is a small space below your home that some contractors use to place wiring and plumbing. A lot of times this area is neglected by homes owners either because it’s an inconvenient space (small and dark) or they simply do not realize they have a crawl space. The issue with ignoring this space is that it is very susceptible to damages (for example: water, mold, rodent infestation). 

It is common for a crawl space to be flooded by water after heavy rain fall or if a pipe is damaged for whatever reason. Because a crawl space is usually small and dark moister can settle and cause the growth of mold spores which eventually spread throughout the area. The septic tank can also overflow and cause raw sewage to spew into crawl space.

In all, it is very important, if you have a crawl space, that you keep the area clean and have a plan in the event you discover water damage, mold growth, animal infestation and/or raw sewage in the space. You should start by knowing who the professionals are!

Contact SERVPRO of Mattapan & Hyde Park today 857-399-9797 and we can answer any questions and help in the event of an emergency.

Trauma & Clean Up

1/27/2020 (Permalink)

red bio hazard tape against a background with technician in a tyvek suit Technician in personal protective equipment while cleaning a trauma site

If you are in the hospitality business then you know that fatalities happen in the facility. Maybe more than you would like. 

Under the Federal Government and Department of Labor, OSHA has created regulations concerning the handling of items or objects that may have been contaminated with blood and/or bodily fluids. These regulations are in place to not only protect the general public but also, the professionals doing the cleaning. Potential pathogens in bodily fluids include bacteria, fungi, viruses, and prions. It is extremely important that the standards are abided to not only to prevent the spread of possible disease but also to avoid hefty fines from the Environmental Protection Agency EPA.

It is important to note that cleaning cannot and will not begin at a trauma site until police actions are completed and the site is released by police. We stress the importance of performing quality cleaning services to prevent cross contamination. For this reason we clean the ceiling down to the floor. Our techs will be in special protective gear and use EPA certified products to clean the affected areas.

Time is of the essence when dealing with cleaning a trauma site because the longer the pathogen settles the harder it is to clean the surface and eliminate contaminates.  Because we have experience in this field our team already knows the process and what to do – so you can be rest assured the cleanup will be done right and under Federal standards.  Call SERVPRO of Mattapan & Hyde Park when you need us 857-399-9797!

#SERVPRO #Mattapan #HydePark #trauma #cleanup #remediation #safetyfirst #PPE

Sewage Back Up in Commercial Spaces

1/21/2020 (Permalink)

before an after picture of industrial building. Industrial building in Boston affected by sewage backup

Sewer back ups are not only common in residential facilities! They also happen in business facilities! 

One of the most common causes of sewer backups in business facilities is the flushing of items down the toilet. Most businesses have posts in bathroom stalls asking that people not flush items other than toilet paper. Other causes of sewer back up can be worn out piping when the pipes are old it is easier to be damaged. Beware of tree roots as they can enter the pipes or even crush the pipes and cause damage.  

In the picture we responded to sewage back up in a commercial facility due to a sewer line clog. Our customer had posts in their backroom stalls and other forms of non toilet paper waste removal products. Unfortunately, someone flushed something down the toilet which clogged their system and resulted in the flooding of their basement with biohazard material. Due to our previous relationship with this business, they knew exactly who to call - SERVPRO Mattapan & Hyde Park to help remediate the situation.

Raw sewage material is dangerous, because it contains bacteria and other potential pathogens. For this reason it is strongly recommended that you contact a professional for the containment and cleanup process. Our team will be dressed in protective gear and use specialized products to properly clean the affected area. 

If you are a facilities manager, I’m sure this can be frustrating at times since you all are doing everything in your control to try to prevent clogged plumbing. If your business has high traffic like a healthcare facility, school, or retail to name a few, the best thing you can do is prepare yourself and know who to call. Sewage back up is more common than you may think so be prepared.  Worry not! Whether it is a residential or commercial space, we respond fast and arrive with the resources needed to assist you any time, any day. We are located in your backyard!

At SERVPRO Mattapan & Hyde Park we make long lasting relationships with surrounding companies and build trusting partnerships that allow us to engage with our community.  With our help, the business pictured was back to normal "Like it never even happened."

Does Your business Have An Emergency Plan?

1/21/2020 (Permalink)

picture of phone tablet and media you can use to access emergency ready plan app Emergency Ready Plan - Multiple ways to access to ensure you are always ready

When accidents strike they do not care whether you are prepared or not! As a business it is vital that you know what to do, who to call, and how you will bounce back in the event of an emergency.  The fact is that as many as one in four businesses that suffer a major disaster will not reopen afterward. Do not let your business become a statistic!

Here at SERVPRO Mattapan & Hyde Park we pride ourselves in being a resource to the businesses in our community. It is important to us that the businesses in our community and surrounding communities survive. SERVPRO has a Free Emergency Ready Profile that your business can use to help prepare you in the event of a major disaster. Studies show that the faster you can react to a disaster it lowers the damage done. The profile helps store everything you need such as contact information, locations of shut off valves, pictures and so much more to help in the event there is a disaster. The profile you create for your business is also useful to us as it will inform us of where our vehicles should park in the event of a loss. This is helpful in the event you do not want to bring public attention to the fact that your business is experiencing some kind of loss. 

We understand you may already have a facilities manager or be a facilities manager who knows the ins and outs of the building. The profile is not meant to replace a facilities manager in any way – it’s a resource for them.  Anything can happen and as a business you want to make sure whoever is nearby can pick up your profile and depending on the type of disaster know exactly who to contact and what to do if anything.

The Emergency Ready Profile can be distributed in digital form and/or hard copy. We understand that as a business too much time cannot be wasted, for that reason the profile can be completed within 30 minutes.  If you are interested in creating an Emergency Ready Profile for your business Call us today 857-399-9797. We will set up a time for an office representative to go to your business to fill out the profile for you for free!